Loadsmart · Oct 2024 to Apr 2026
Automation only works when finance teams can trust the result.
At Loadsmart, I worked on freight and finance products where self-service and automation had to hold up across shippers, brokerage, operations, and finance.
- Role
- Product Manager, Brokerage Portal and Finance
- Period
- Oct 2024 to Apr 2026
The problem
Freight transactions move through several teams before they can be quoted, booked, audited, and paid. The product challenge was not automation alone. It was making each step usable for customers and reliable enough for the teams responsible for the result.
What I did
- 01
Defined and launched Free Shipper, a free transportation management system, including its roadmap, onboarding, and go-to-market work.
- 02
Improved quote-and-book and self-service shipment management.
- 03
Defined and launched the MVP of Freight Audit and Payments, then worked on its adoption and auto-approval flow for eligible invoices.
Result
More than US$2M in invoices were audited, with 94% auto-approval in eligible workflows.